ORDERS & DELIVERY
From checkout to your door.
Find destination availability, shipping cost and delivery estimates at checkout. Read the delivery guidance below before placing your order.
Read shipping guidance
Order journey
How delivery works.
Review the available service and delivery estimate at checkout before placing your order.
Review checkout
Confirm the destination, available service, shipping fee, and any displayed estimate before payment.
Order processing
Orders move through confirmation, packing and dispatch.
Dispatch update
Tracking details are provided after dispatch when the selected service includes tracking.
Delivery
The carrier, destination, customs processing, and local conditions may affect the final arrival date.
Shipping details
Clear terms at checkout.
Checkout shows destination availability, service, fees and order-specific delivery information before payment.
Shipping details
- Regions
- Enter your destination at checkout to see available services.
- Shipping fees
- Shipping fees are displayed before payment.
- Processing time
- Your order is prepared and handed to the selected carrier.
- Transit time
- Delivery estimates are displayed at checkout and may vary by destination and carrier.
- Taxes & duties
- Applicable taxes and duties are displayed at checkout where available.
Useful guidance
Before and after ordering.
Tracking
When the selected service includes tracking, access details are provided after dispatch.
Address changes
Contact TY Support as soon as possible if an address needs correction. Changes cannot be guaranteed after dispatch.
Delivery concerns
Keep the order reference and carrier information, then contact TY Support about delayed, missing or damaged deliveries.
Need order-specific help?
Ask before you check out.
If a shipping detail is not available for your destination, contact support before placing an order.
Contact support