TY waterproof models are designed for swim training. Follow the water-use guidance for your model, observe posted pool rules and keep volume at a level that preserves awareness.

Use only in environments listed for your exact model. Chlorinated and salt water require extra care: rinse the headphones gently with fresh water after use, then allow them to dry completely. Open-water activity also requires appropriate supervision, visibility and local safety precautions.

Use each model within the depth, duration and activity guidance shown on its product page and in the product guide.

Use the controls only as described in the model-specific guide. Avoid forcing buttons, opening covers or connecting a cable while the product is wet. If controls behave unexpectedly, leave the water, dry the product and consult support.

The swim workflow uses onboard playback rather than a live wireless link. Load compatible audio before training and select local playback for the water.

Water absorbs and disrupts the radio signal used by Bluetooth, so a connection from a phone above the surface may weaken or drop when the headphones are submerged. Load music onto the headphones and use MP3 mode for swim sessions.

It means local audio files are stored on the headphones for phone-free swim sessions.

Use the audio formats listed on the product page and in the quick-start guide. If a transferred file does not play, keep the original file and contact TY Support for format guidance.

Follow the quick-start guide for your model. Complete transfers while the headphones and connection points are fully dry, then safely eject or disconnect the device before use.

Wireless listening works with compatible phones, tablets and computers. Check the model page when a specific device or app is essential to your routine.

The band sits around the back of the head and the contact areas rest against the cheekbone area in front of the ears; they are not inserted into the ear canal. Position the band so it feels stable without uncomfortable pressure and follow the fit illustrations in the product guide.

TY headphones are designed to work within a swimmer’s setup. Arrange the cap, goggle straps and band so nothing twists, pinches or pulls the headphones out of position, then test the fit on deck.

Rinse gently with fresh water after exposure to pool or salt water, wipe with a soft cloth and let the headphones air-dry completely in a ventilated place. Do not use harsh cleaners, high heat or sharp tools. Follow any additional care directions in the product guide.

Charge only when the headphones and all charging contacts are completely dry. Use the supplied or specifically approved cable and a compatible power source described in the guide. Never charge the product while wet or immediately after leaving the water.

Pause the session and adjust the fit on dry ground. Water, cap position and contact placement can change perceived sound. Do not keep increasing volume to compensate. If the issue continues after the product is clean and dry, contact support.

Available destinations, delivery methods and location restrictions appear at checkout. If your destination is not shown, contact TY Support before placing an order.

TY accepts return requests for eligible unused products within 7 days. Keep the product, accessories and packaging complete and in resalable condition, then contact TY Support before sending anything back. contact support before sending anything back.

TY products include a 12-month limited warranty. Keep your order confirmation and contact support with the product name, purchase details and a clear description of the issue.

Include the model or product name, order reference if applicable, what you were doing when the issue occurred, and the troubleshooting steps already tried. Photos can help with visible fit, cable or product-condition questions. Never send account passwords or full payment details.